Position Summary

Join a vibrant campus community whose excellence is reflected in its diversity and student success. West Chester University of Pennsylvania’s Office of the Registrar invites applicants for the position of Student Services Registrar Generalist.

The shift for the position is Monday to Friday, 8:00 a.m.- 4:30 p.m.

West Chester University, a member of the Pennsylvania State System of Higher Education, is a public, comprehensive institution committed to offering high-quality undergraduate education, selected post-baccalaureate and graduate programs, and a variety of educational and cultural resources for its students, alumni, and citizens of southeastern Pennsylvania.We are a community of educators dedicated to developing graduates who succeed personally and professionally and contribute to the common good.

WCU proudly offers a positive and purposeful work environment; comprehensive employee benefits including health, vision, and dental insurance along with many wellness programs; a commitment to work-life balance including generous paid vacation, paid sick time, military leave and paid time off for most major holidays; and a University mission to support employee personal and professional growth including a tuition waiver for self and family members, training and development, and advancement opportunities.

The Student Services Registrar Generalist primarily supports student success by helping to maintain student records, respond to student inquiries, and outreach to students. This position also supports non-degree students and handles inquiry and preparation for residency reviews. The Student Services Registrar Generalist does not advise students regarding their curriculum but serve as consultants to assist the campus community to understand and uphold University policy and procedures. The Student Services Registrar Generalist a diverse campus community including faculty, staff and students. This team member provides support in person, over the phone and via email to help individuals navigate processes and understand policies in a timely, professional and courteous manner.

The ideal candidate will provide excellent customer service, demonstrate flexibility and adaptability, attention to detail, and the ability to prioritize in a fast-paced, high volume, deadline driven, and team environment to fit the operational and student service needs.

Responsibilities include:

• Provide support to students, parents, faculty, and staff regarding Registrar functions in accordance with university policies and procedures
• Evaluate student records and update as applicable

• Provide front desk and reception coverage
• Provide phone support
• Provide email support
• Manage student, faculty and staff requests
• Data processing
• Participation in commencement activities
• Perform other duties as assigned

Minimum Qualifications

• Three years of advanced clerical or para-professional work which included the collection, recording, compilation, and presentation of office management or program related information;
  OR
• Any equivalent combination of experience and training. An associate’s degree may be substituted for two years of required experience.
• Demonstrated proficiency in Microsoft Office Programs including Outlook, Word, and Excel.

Required Knowledge, Skills & Abilities:

• Knowledge of the basic principles and practices and the respective standards of measurement applied within a management discipline.
• Knowledge of modern office practices and equipment.
• Knowledge of basic PC hardware and standard software.
• Ability to use a PC to collect, compile, and assemble data and reports for use in the conduct of studies.
• Ability to analyze varied data by applying the information against interpretive standards in the formulation of recommended action.
• Ability to perform detailed work involving written information by preparing reports of finding according to the appropriate standards of content, clarity, grammar, and format.
• Ability to identify problems and recognize appropriate solutions as a result of the analysis of data.
• Ability to communicate effectively with employees, programs officials, job applicants and the public by relating the purpose of the contact and collecting all the necessary information required for the analysis.
• Ability to apply and adapt established procedures to the preparation and formulation of study findings.
• Ability to learn the basic principles and practices of public administration.
• Ability to read, write, and communicate orally in English.
• Ability to develop and maintain effective working relationships with associates in the performance of work.

Preferred Qualifications

• Experience providing customer service support
• Experience working in a higher education setting
• Experience learning and utilizing student information systems/applications such as Ellucian Banner, OnBase, 25Live, Pro Event and Course Scheduling Software, Parchment, Comply/Act 48, Navigate and College Source in day-to-day work.

Special Instructions

Salary and benefits are dictated by the American Federation of State, County and Municipal Employees (AFSCME) collective bargaining agreement.

This position offers a hybrid work arrangement. Specific expectations, on campus presence and scheduling will be reviewed with candidates during the interview process.

Candidates should apply online at A cover letter, resume, and three professional references with contact information are required. Incomplete applications will not be reviewed.

Due to the nature of the position, employment visa sponsorship is not available.

Applicants must successfully complete the interview process to be considered as a finalist.

All offers of employment are subject to and contingent upon satisfactory completion of all pre-employment background checks.

Developing and sustaining a diverse faculty and staff advances West Chester University’s educational mission. West Chester University is an Affirmative Action – Equal Opportunity Employer.

Email hrs@wcupa.edu for questions regarding the application process.

Join a vibrant campus community whose excellence is reflected in its diversity and student success. West Chester University of Pennsylvania’s Office of the Registrar invites applicants for the position of Student Services Registrar Generalist. The shift for the position is Monday to Friday, 8:00 a.m.- 4:30 p.m. West Chester University, a member of the Pennsylvania State System of Higher Education, is a public, comprehensive institution committed to offering high-quality undergraduate education, selected post-baccalaureate and graduate programs, and a variety of educational and cultural resources for its students, alumni, and citizens of southeastern Pennsylvania. We are a community of educators dedicated to developing graduates who succeed personally and professionally and contribute to the common good. WCU proudly offers a positive and purposeful work environment; comprehensive employee benefits including health, vision, and dental insurance along with many wellness programs; a commitment to work-life balance including generous paid vacation, paid sick time, military leave and paid time off for most major holidays; and a University mission to support employee personal and professional growth including a tuition waiver for self and family members, training and development, and advancement opportunities. The Student Services Registrar Generalist primarily supports student success by helping to maintain student records, respond to student inquiries, and outreach to students. This position also supports non-degree students and handles inquiry and preparation for residency reviews. The Student Services Registrar Generalist does not advise students regarding their curriculum but serve as consultants to assist the campus community to understand and uphold University policy and procedures. The Student Services Registrar Generalist a diverse campus community including faculty, staff and students. This team member provides support in person, over the phone and via email to help individuals navigate processes and understand policies in a timely, professional and courteous manner. The ideal candidate will provide excellent customer service, demonstrate flexibility and adaptability, attention to detail, and the ability to prioritize in a fast-paced, high volume, deadline driven, and team environment to fit the operational and student service needs. Responsibilities include: Provide support to students, parents, faculty, and staff regarding Registrar functions in accordance with university policies and procedures. Evaluate student records and update as applicable. Provide front desk and reception coverage. Provide phone support. Provide email support. Manage student, faculty and staff requests. Data processing. Participation in commencement activities. Perform other duties as assigned Minimum Qualifications Three years of advanced clerical or para-professional work which included the collection, recording, compilation, and presentation of office management or program related information; OR - Any equivalent combination of experience and training. An associate’s degree may be substituted for two years of required experience. Demonstrated proficiency in Microsoft Office Programs including Outlook, Word, and Excel. Required Knowledge, Skills & Abilities:Knowledge of the basic principles and practices and the respective standards of measurement applied within a management discipline. Knowledge of modern office practices and equipment. Knowledge of basic PC hardware and standard software. Ability to use a PC to collect, compile, and assemble data and reports for use in the conduct of studies. Ability to analyze varied data by applying the information against interpretive standards in the formulation of recommended action. Ability to perform detailed work involving written information by preparing reports of finding according to the appropriate standards of content, clarity, grammar, and format. Ability to identify problems and recognize appropriate solutions as a result of the analysis of data. Ability to communicate effectively with employees, programs officials, job applicants and the public by relating the purpose of the contact and collecting all the necessary information required for the analysis. Ability to apply and adapt established procedures to the preparation and formulation of study findings. Ability to learn the basic principles and practices of public administration. Ability to read, write, and communicate orally in English. Ability to develop and maintain effective working relationships with associates in the performance of work. Preferred Qualifications Experience providing customer service support Experience working in a higher education setting Experience learning and utilizing student information systems/applications such as Ellucian Banner, On. Base, 25 Live, Pro Event and Course Scheduling Software, Parchment, Comply/ Act 48, Navigate and College Source in day-to-day work.

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