Adheres to all departmental and property policies and procedures regarding guest service standards. - Works closely with Executive Hosts, Vi. P Casino Services, and Players Club to ensure superior guest satisfaction. - Greets Players Club guests in a courteous and friendly manner and explains amenities and features. - Resolves customer service issues according to established guidelines. - Provides information on all aspects of the property’s services and facilities. - Explains the benefits and issuance of the mychoice card. - Builds and retains customer relations for our 4- and 5-Star guests. - Awards customer complimentaries based on gaming action and program guidelines. - Acts as greeter for bus line runs and charter groups as directed. - Performs all other related and compatible duties as assigned. - Maintain strict confidentiality in all company matters. BRING US YOUR BEST. - High School Diploma or equivalent required. - Previous customer service experience required; Player Services or related experience preferred. - Must have excellent written and verbal communication skills; must be fluent and literate in English. - Ability to maintain a high level of confidentiality and professionalism. - Must have exceptional customer service and interpersonal skills. - Sales or Marketing background helpful. - Strong computer skills required; must be proficient in Microsoft Office applications. - Ability to work collaboratively and communicate effectively with team members at all levels of the organization. - Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.

search terms: Attendant+Customer Service