Allegheny Health Network

GENERAL OVERVIEW

Communicates and assists in the coordination and delivery of patient transportation, environmental services, facilities and any other additional support needed by the hospital; maintains records of all incoming calls.

ESSENTIAL RESPONSIBILITIES

• Dispatches support services personnel for appropriate department requests. Ensures resolution for the customer's request and, when necessary, notifies supervision of potential problems. (20%)
• Performs accurate telephone procedures and proper interactions with all customers while delivering customer service at all times. (20%)
• Monitors all systems in order to reach five minute response time; ensuring that tasks are given out in appropriate order so that patients and/or customers receive priority services. (20%)
• Enters data, using various systems, to communicate information to necessary personnel. (20%)
• Adheres to the policies, procedures, rules and regulations of the hospital as well as regulatory agencies. (10%)
• Uses proper body mechanics. (10%)
• Performs other duties as assigned or required.

QUALIFICATIONS

Minimum

• Proficiency in the utilization of computer software.
• High degree of problem solving and decision making tools
• Strong organizational skills needed to maintain working relationships with both internal and external departments & customers at all levels
• Ability to maintain the highest measure of confidentiality
• Accurately performs accounting skills when dealing with money required

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Communicates and assists in the coordination and delivery of patient transportation, environmental services, facilities and any other additional support needed by the hospital; maintains records of all incoming calls. ESSENTIAL RESPONSIBILITIES Dispatches support services personnel for appropriate department requests. Ensures resolution for the customer's request and, when necessary, notifies supervision of potential problems. (20%)Performs accurate telephone procedures and proper interactions with all customers while delivering customer service at all times. (20%)Monitors all systems in order to reach five minute response time; ensuring that tasks are given out in appropriate order so that patients and/or customers receive priority services. (20%)Enters data, using various systems, to communicate information to necessary personnel. (20%)Adheres to the policies, procedures, rules and regulations of the hospital as well as regulatory agencies. (10%)Uses proper body mechanics. (10%)Performs other duties as assigned or required. QUALIFICATIONS Minimum. Proficiency in the utilization of computer software. High degree of problem solving and decision making tools. Strong organizational skills needed to maintain working relationships with both internal and external departments & customers at all levels. Ability to maintain the highest measure of confidentiality. Accurately performs accounting skills when dealing with money required.

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