Job Details

This position is Full Time in Radiology. Location is Center City but could be working in the Gibbon building, Honickman Center, JHN, COB first floor or basement, or 10 Main. Hours are Mon-Fri 8am-5pm.

Job Description

Handle multi-channel interactions in a centralized contact center environment from patients, families

and physicians to schedule, register and financially clear patient appointments. Meet every transaction

with the utmost service and resolve; providing a patient experience that supports our commitment to

efficient and effective connections to care. Interact with a diverse patient base to ascertain the reason

for the call and assist the caller with their questions, concerns or problems with a focus on first call

resolution. Demonstrate commitment to service and follow-through. Follow departmental protocols to

ensure patient safety and accurate data entry. Handle multi-channel interactions from patients, families

and physicians to schedule, register and financially clear patient appointments. Meet every transaction

with the utmost service and resolve; providing a patient experience that supports our commitment to

efficient and effective connections to care. Interact with a diverse patient base to ascertain the reason

for the call and assist the caller with their questions, concerns or problems with a focus on first call

resolution. Demonstrate commitment to service and follow through. Follow departmental protocols to ensure patient appropriateness, safety and accurate data entry.

Essential Functions

Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.

Schedule patient appointments, verify scripts, pre-screens and register patient for imaging visits in

accordance with established clinical and insurance requirements to improve access and carecoordination. Assists Imaging technologist in preparing patients for procedures.

Utilize Electronic Medical Record (EMR) to complete scheduling and registration, confirm

appointments, verify demographic information, run medical necessity, answer inquiries and resolve

user issues in accordance with established protocols to ensure patient safety, compliance and

departmental policies and procedures.

Coordinate referrals and insurance requirements by obtaining and/or confirming patient

information to ensure the patient receives maximum benefits for services. Assure regulatory and

compliance requirements following local payor coverage determinations.

Utilize software system to answer, coordinate, track, and monitor interactions across multiple

channels of communication.

Instructs the patient regarding preparations, pre -screens for radiologic examination using guide

sheet posted at reception area. Alerts appropriate personnel of each patient's arrival and awaits

acknowledgment that message has been received.

Maintain qualitative and quantitative individual and team performance targets

Competencies (Knowledge, Skills, and Abilities Required):

Proficient in the use of computers. Type 35 wpm. Knowledge of medical terminology used by insurance and managed care health plans. Bilingual skills a plus. Knowledge of imaging procedures a plus.

Minimum Education and Experience Requirements:

Education:

HS Diploma or equivalent required

AND

Experience:

Previous related experience preferred

Minimum Certifications, Registration or License Requirements:

CPR certification preferred

Work Shift

Workday Day (United States of America)

Worker Sub Type

Regular

Employee Entity

Thomas Jefferson University Hospitals, Inc.

Primary Location Address

111 S 11th Street, Philadelphia, Pennsylvania, United States of America

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200 undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.

Jefferson is committed to providing equal educa­tional and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.

Benefits

Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.

For more benefits information, please click here

Handle multi-channel interactions in a centralized contact center environment from patients, familiesand physicians to schedule, register and financially clear patient appointments. Meet every transactionwith the utmost service and resolve; providing a patient experience that supports our commitment toefficient and effective connections to care. Interact with a diverse patient base to ascertain the reasonfor the call and assist the caller with their questions, concerns or problems with a focus on first callresolution. Demonstrate commitment to service and follow-through. Follow departmental protocols toensure patient safety and accurate data entry. Handle multi-channel interactions from patients, familiesand physicians to schedule, register and financially clear patient appointments. Meet every transactionwith the utmost service and resolve; providing a patient experience that supports our commitment toefficient and effective connections to care. Interact with a diverse patient base to ascertain the reasonfor the call and assist the caller with their questions, concerns or problems with a focus on first callresolution. Demonstrate commitment to service and follow through. Follow departmental protocols to ensure patient appropriateness, safety and accurate data entry. Essential Functions - Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson. - Schedule patient appointments, verify scripts, pre-screens and register patient for imaging visits inaccordance with established clinical and insurance requirements to improve access and carecoordination. Assists Imaging technologist in preparing patients for procedures. - Utilize Electronic Medical Record (EMR) to complete scheduling and registration, confirmappointments, verify demographic information, run medical necessity, answer inquiries and resolveuser issues in accordance with established protocols to ensure patient safety, compliance anddepartmental policies and procedures. - Coordinate referrals and insurance requirements by obtaining and/or confirming patientinformation to ensure the patient receives maximum benefits for services. Assure regulatory andcompliance requirements following local payor coverage determinations. - Utilize software system to answer, coordinate, track, and monitor interactions across multiplechannels of communication. - Instructs the patient regarding preparations, pre -screens for radiologic examination using guidesheet posted at reception area. Alerts appropriate personnel of each patient's arrival and awaitsacknowledgment that message has been received. Maintain qualitative and quantitative individual and team performance targets. Competencies (Knowledge, Skills, and Abilities Required):Proficient in the use of computers. Type 35 wpm. Knowledge of medical terminology used by insurance and managed care health plans. Bilingual skills a plus. Knowledge of imaging procedures a plus. Minimum Education and Experience Requirements:Education:HS Diploma or equivalent required. AND - Experience:Previous related experience preferred. Minimum Certifications, Registration or License Requirements:CPR certification preferred. Work Shift. Workday Day (United States of America)Worker Sub Type. Regular. Employee Entity. Thomas Jefferson University Hospitals, Inc. Primary Location Address 111 S 11th Street, Philadelphia, Pennsylvania, United States of America.

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