Applicants must possess valid employment authorization to work in the United States. Applicants must have the ability to work on-site at City of Lancaster, Pennsylvania locations.

Primary Functions and Job Details

Schedule: 40 hours per week, 8 hours per day, Monday through Friday. Workday will begin between 7:00 am and 8:30 am and end between 3:30 pm and 5:00 pm, depending on department needs and assignments of the intern. Most work days will be 8:30 am - 5:00 pm with a 30 minute lunch break.

This position will work as at a technician level, under close supervision to support the IT Bureau in day-to-day operations of the bureau. The fundamental reason the position exists is to support City server-based applications, networks, telecommunication systems, and equipment by troubleshooting and maintaining IT systems.

This position reports to the Chief Data and Technology Officer. This job does not require any significant programming skill. However, the employee is expected to have significant skill in diagnosing and debugging PC.

Examples Of Essential Duties

This internship is expected to last for 16 weeks between the period of May 2026 and September 2026, depending on the candidate's school schedule and availability. Internship may be extended into Fall 2026 (full or part-time) depending on performance of the candidate and the needs of the Bureau of Data and Technology.

• Follows safe practices in the performance of duties.
• Supports designated technology systems of the City of Lancaster and its departments including but not limited to hardware, software, local and web-based applications, audio/visual equipment.
• Assists staff with hardware and software challenges.
• Assists staff with new hardware and software through the use or development of training and training materials.
• Troubleshoots hardware and software issues. Attempts to replicate reported technical problems and look for solutions.

Typical Qualifications

Education, Training and Experience

• Graduation from High School or completion of a GED is required.
• Sophomore or Junior enrolled in an engineering or related program at an accredited college or university

Licenses and Certificates

• Possession of a valid Pennsylvania State Driver’s License is required.

Environmental Conditions

• Indoors, Environmentally Controlled.

Safety Equipment Used or Needed

• None

Comments

• This description was prepared to indicate the kinds of activities and levels of work difficulty required of positions in this class. It is not intended as a complete list of specific duties and responsibilities.

Knowledge, Skills and Abilities

• Knowledge of safe practices in an office environment
• Knowledge of software installation
• Knowledge of telecommunications
• Knowledge of standard operating systems including Windows, OSX, and Linux
• Knowledge of Active Directory and Microsoft Azure
• Knowledge of web-based applications
• Must have sound analytical thinking skills and attention to detail
• Ability to write and follow documentation and procedures
• Ability to solve and understand computer and software problems when they occur
• Ability to select different types of hardware for complicated systems that may need special hardware
• Ability to establish and maintain effective working relationships with other administrative officials and the general public
• Ability to prioritize work, to be flexible, and to work well under pressure
• Proven ability to read, write, speak and comprehend English is required
• Proven ability to work as part of a team and to collaborate successfully with others is required
• Proven ability to adapt to new or changed situations and to show flexibility in making improvements in work processes and operations is required.
• Proven ability to remain confidential when exposed to sensitive and personal information.
• Ability to explain technical problems in layman's terms.
• Commitment to Core Values (Quality, Teamwork, Integrity, Respect)

Employment Policy
It is the policy of the City of Lancaster to provide fair and equal employment opportunities to all applicants for employment. Applicants are recruited, selected and hired on the basis of individual merit and ability and without discrimination because of race, color, religion, sex, gender, sexual orientation, age, handicap, disability, veteran status or national origin.

Accommodations Statement for Job Applications
The City of Lancaster is an equal opportunity employer. We are committed to providing reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation to participate in the application or interview process, please contact CityHR@cityoflancasterpa.gov to request a needed accommodation.

Schedule: 40 hours per week, 8 hours per day, Monday through Friday. Workday will begin between 7:00 am and 8:30 am and end between 3:30 pm and 5:00 pm, depending on department needs and assignments of the intern. Most work days will be 8:30 am - 5:00 pm with a 30 minute lunch break. This position will work as at a technician level, under close supervision to support the IT Bureau in day-to-day operations of the bureau. The fundamental reason the position exists is to support City server-based applications, networks, telecommunication systems, and equipment by troubleshooting and maintaining IT systems. This position reports to the Chief Data and Technology Officer. This job does not require any significant programming skill. However, the employee is expected to have significant skill in diagnosing and debugging PC. Examples Of Essential Duties This internship is expected to last for 16 weeks between the period of May 2026 and September 2026, depending on the candidate's school schedule and availability. Internship may be extended into Fall 2026 (full or part-time) depending on performance of the candidate and the needs of the Bureau of Data and Technology. Follows safe practices in the performance of duties. Supports designated technology systems of the City of Lancaster and its departments including but not limited to hardware, software, local and web-based applications, audio/visual equipment. Assists staff with hardware and software challenges. Assists staff with new hardware and software through the use or development of training and training materials. Troubleshoots hardware and software issues. Attempts to replicate reported technical problems and look for solutions. Typical Qualifications Education, Training and Experience Graduation from High School or completion of a GED is required. Sophomore or Junior enrolled in an engineering or related program at an accredited college or university. Licenses and Certificates. Possession of a valid Pennsylvania State Driver’s License is required. Environmental Conditions Indoors, Environmentally Controlled. Safety Equipment Used or Needed. None. Comments. This description was prepared to indicate the kinds of activities and levels of work difficulty required of positions in this class. It is not intended as a complete list of specific duties and responsibilities. Knowledge, Skills and Abilities Knowledge of safe practices in an office environment. Knowledge of software installation. Knowledge of telecommunications. Knowledge of standard operating systems including Windows, OSX, and Linux. Knowledge of Active Directory and Microsoft Azure. Knowledge of web-based applications. Must have sound analytical thinking skills and attention to detail. Ability to write and follow documentation and procedures. Ability to solve and understand computer and software problems when they occur. Ability to select different types of hardware for complicated systems that may need special hardware. Ability to establish and maintain effective working relationships with other administrative officials and the general public. Ability to prioritize work, to be flexible, and to work well under pressure. Proven ability to read, write, speak and comprehend English is required. Proven ability to work as part of a team and to collaborate successfully with others is required. Proven ability to adapt to new or changed situations and to show flexibility in making improvements in work processes and operations is required. Proven ability to remain confidential when exposed to sensitive and personal information. Ability to explain technical problems in layman's terms. Commitment to Core Values (Quality, Teamwork, Integrity, Respect) Employment Policy It is the policy of the City of Lancaster to provide fair and equal employment opportunities to all applicants for employment. Applicants are recruited, selected and hired on the basis of individual merit and ability and without discrimination because of race, color, religion, sex, gender, sexual orientation, age, handicap, disability, veteran status or national origin. Accommodations Statement for Job Applications The City of Lancaster is an equal opportunity employer. We are committed to providing reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation to participate in the application or interview process, please contact City. HR@cityoflancasterpa.gov to request a needed accommodation.

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