Join our team of Life Changers!

UPMC is hiring a Casual, Patient and Guest Relations Representative to support the hospital in Hanover.

This is NOT a full-time position, but a casual position.

Your hours will vary to fit the department needs.

Must have excellent customer service skills, as you will be assisting patients and visitors from vehicles into wheelchairs.

Schedule: Day/Evening shift with weekend requirement depending on department needs

Required to work one winter and summer holiday

Earliest start could be 6:00am and latest end time could be 9:00pm

Manager will discuss the specifics of the schedule during interview as you will not be required to work 6am-9pm

A pleasant work environment, and friendly team are just a few of our perks. Apply today!

Responsibilities:

• Distribute parent, visitor and patient badges.

• Use common sense and departmental guidelines in the handling of medical and security emergencies.
• Provide for following the mandatory reporting procedures for any incident or serious event that did affect or potentially could have affected the clinical care of any patient.

• Provide a positive impression of the Hospital by practicing good guest relations' skills and treating all individuals with respect and dignity.

• Train and orient volunteers and new employees at the Information Desk.
• Serve as Hospital liaison.

• Deal with families and friends, aids in handling complaints and potentially unpleasant situations.

• Maintain log for dropped-off and pick-up items at the Information Desk.
• Provide physical assistance to customers to facilitate movement within our facility.
• May include transport via wheelchair.
• Respect patient confidentiality and withhold restrictive information.
• Greet Hospital guests, and provide appropriate verbal assistance, guidance and direction to visitors and patients as needed.

• Serve as a reference source regarding visiting hours, directions, package delivery, general admitting and Hospital policies.

• Maintain upkeep of Hospital lobby and report general maintenance and safety concerns.

• Contact appropriate departments for timely retrieval of items.

• Monitor visitor controls and complies with the service-related visitation policy during non-visitor hours.

• Use the personal computer

• Completion of High school diploma or GED equivalent.
• 1 year Greeter experience or equivalent work experience.
• Excellent time management and organizational skills.
• Excellent interpersonal and communication skills.
• Able to monitor and assess concurrent situations and visitors.
• Physical ability to stand for extended periods and to transport patients.
• Strong problem solving skills.
• Excellent Customer Service skills.
  
  Licensure, Certifications, and Clearances:
  
• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran